Peter Drucker, a leading figure in the world of Quality Management, emphasized the importance of organizational intelligence for any entity seeking to compete at a high level. He wrote

Preserving evidence that monitoring and measuring resources are suitable for the purpose (7.1.5.1). What documented information is appropriate to be able to fulfill this requirement?The

Measuring resources has been a requirement of ISO 9001 since the first edition of the standard was published in Italy in 1987. In fact, the requirement relating to the old point 4.11

The second and third ISO 9001:2015 requirements related to the environment (providing and maintaining the environment necessary for the operation of processes) aim to create and maintain

Prior to the 2000 version of ISO 9001, the requirement relating to the environment in which processes must take place only concerned the provision of adequate workspace for their

In ISO 9001:2015, infrastructures are defined as the set of facilities, equipment, and services necessary to perform work effectively and to achieve conformity of products and

In the popular imagination, managers are often seen as the figures who hand out rewards and reprimands. While we know that – in reality – their role is not (or should not be) solely

Key Performance Indicators (KPIs) are measurable values that demonstrate how effectively an organization is achieving its objectives and, consequently, evaluate its overall

When dealing with quality, the most essential aspect is always listening to the so-called “Voice of the Customer” (abbreviated as VOC from the English words “Voice Of Customer”).The VOC

Acsq Srl is an accredited body for issuing Quality certifications. Certification of quality management systems in compliance with the standard:UNI EN ISO 9001:2015 in the following