Good quality management can help any organization, of any size or type, to improve customer satisfaction, increase the effectiveness of its work, and establish all the necessary prerequisites for the implementation of the desired long-term strategy and for obtaining better profitability and greater security.
First, we want to emphasize the differences between ISO 9000 and ISO 9001 as already widely discussed in this previous article, and then continue with the current analysis.
By demonstrating and regularly verifying the compliance of your way of working with the requirements of the standard for quality management, ISO 9001, you are - in fact - actively publicizing your company's commitment to quality and continuous improvement, which are the key to convincing potential customers to purchase your products and services.
Other advantages of adopting a standard relating to quality include:
- an overall improvement in the product and/or service;
- an increase in profits by reducing waste and errors;
- an increase in sales;
- an improvement in efficiency;
- greater customer satisfaction;
Many have doubts about the real usefulness of implementing quality within their organizations because they fear that the costs are higher than the benefits, and this is certainly a point to consider if the quality you are providing to the customer is really low because the changes to be made to your way of working will be very many.
However, it must be said that, if you really work with such a low standard, you should be more concerned about losing customers than about the costs of a possible ISO 9001 certification, and we absolutely do not believe that this is your case. Ensuring a certain level of quality and demonstrating that it is constant certainly costs money, but it also offers the benefits we have listed above.
Sometimes, in fact, only the direct costs of adopting a quality system are considered, but there is no reflection on the savings in scrap material, rework and - in general - with regard to the problems to be managed that derive from the lack of quality. If we talk about the pure and simple costs of introducing quality within an organization, we must consider:
- the remuneration of the personnel who will manage the quality, whether they are external consultants or company personnel dedicated to this activity;
- the training of personnel who will deal with quality, if they are not already experienced;
- the cost of first and third party audits
- the periodic calibration of equipment
But why worry about demonstrating that you work in quality? Isn't it, after all, a fairly useless cost to bear? Actually, no, because, to be included in the immense European and world market, in many cases it is not enough to know the requirements relating to quality, but it is necessary to be able to demonstrate that you can regularly provide quality products and services that are good, if not better, than other products that are available.
Securing a certification of your quality system saves and even earns money in the long term. If you are interested in certifying your quality system, contact us, without obligation, at this number 02.58320936 or at this email address: