For ACSQ providing a superior level of service is one of the key priorities. For this reason we believe that open and honest communication can benefit all of us, whether it is answering a question, solving a problem, or sharing a success story.
Here's why we appreciate the feedback of our customers and use it continuously to improve the quality of the solutions we provide them. For us it is important to know when you have a problem, so that we can work to solve it and keep your trust intact.
If therefore, for any reason, you are not completely satisfied with any aspect of our service, we would like to hear from you as soon as possible, verbally or in writing.
We have established a way of working able to ensure that customer complaints are treated in a timely manner and objectively. Listening to and incorporating your feedback as customers in our assessments of the work carried out is essential to create the best possible experience for those who decide to make use of our support in the process of their management system.
The process of collecting feedback relating to how we address any complaints obtained from our customers is, in fact, an integral part of our daily work and it could not be otherwise, given that we are perfectly aware that a complaining customer is a person who is doing us an enormous favor because he is putting us in the conditions to start an intervention to improve something that has not worked perfectly.
It is thanks to your feedback that is able every day to better meet the needs of customers, to solve any problems or complaints in the best way and to always provide added value to the service it offers.
We give great value to your reports, positive or negative that they are because they help us understand what customers think of our services. We consider it a priority to treat all complaints in a complete and timely manner.
To be able to fully understand and evaluate your concerns relating to a specific event, we ask you, therefore, to send with your complaint the greatest detail possible relating to the reason for your dissatisfaction and any other information that you consider relevant to the situation.
We will respond as soon as possible, after making sure that we are in possession of all the necessary elements to carry out an assessment of what happened. Precisely for this reason you could be contacted by our offices to provide further information regarding the complaint presented.
ACSQ considers essential to ensure that a high quality service is provided in a consistent manner to all its customers. This is why you can expect to always receive a level of maximum professionalism and integrity from the part of our collaborators.
We care a lot about the trust that you place in our work and we don't want that it comes less for any reason to the world. Don't hesitate, therefore, to give us a hand to improve thanks to your reports!